FAQ
Frequently Asked
Questions
Yes. All products at BASE are 100% original Korean skincare, sourced from trusted brands and official distributors.
Yes. Our team can help you choose the right products based on your skin type and concerns. You can contact us via Instagram, WhatsApp, or email.
Both. You can purchase individual products or choose curated skincare routines designed for specific skin concerns.
BASE offers promotions during special campaigns and seasonal events. You can also receive rewards through our loyalty program.
Yes. You receive 2% cashback from each purchase, which can be used for future orders.
You can purchase a digital gift card directly from our website. Choose the value, add it to your cart, and complete the checkout process.
Click on My Account on the website and register using your email address. Creating an account allows you to track orders and manage your details.
Yes. For wholesale inquiries or partnership opportunities, please contact us at info@baseshop.am and our team will provide more information.
Yes. If your order has not yet been shipped, you can contact our support team and request cancellation. Once the order is dispatched, cancellation may no longer be possible.
Both. You can purchase individual products or choose curated skincare routines designed for specific skin concerns.
Delivery across Yerevan usually takes 1-2 business days, while accross regions it can take up to 2-3 business days.
You can pay online using a bank card or choose other available payment options during checkout.
Yes! You can order to any location in Armenia.